Care and Support
Tailored care packages provided by fully trained caregivers, ensuring your loved ones are looked after with care and respect.
How Can We Help
Discover how we help individuals and families in need
Personal Care
About Personal Care
Personal care supports your daily routines with dignity, respect, and professionalism. Our team can help with washing, bathing, dressing, grooming, and continence care, always delivered discreetly and with sensitivity. We also assist with safe movement around your home, getting in and out of bed, and maintaining as much independence as possible.
Personal care is not just practical — it helps you feel comfortable, confident, and ready for the day. Our carers build trusted relationships, listen to your preferences, and tailor support to your needs, offering reassurance for you and your family.
Hospital Discharge Care
About Hospital Discharge Care
Hospital discharge care supports you as you return home after a hospital stay, helping you recover safely and regain independence. Our carers provide both practical and emotional support to make the transition smooth. We can liaise with hospital staff, prepare your home, collect prescriptions, and arrange groceries before your discharge. A carer can also be present when you arrive home to offer reassurance during the first few days.Support includes mobility assistance, medication reminders, and help following your discharge plan, with a focus on rebuilding strength and confidence. This service reduces the risk of readmission and offers peace of mind for you and your family.
Cleaning and Shopping
About Cleaning and Shopping
A tidy home supports wellbeing, reduces stress, and helps you stay safe in your own surroundings. Our carers can assist with light household tasks such as hoovering, dusting, laundry, ironing, changing bed linen, and keeping the kitchen and bathroom clean — all carried out with care and respect.
We also provide flexible shopping support. We can shop on your behalf using your list, or accompany you to the supermarket so you can choose items yourself, which many clients enjoy as a social outing that supports independence.
Cleaning and shopping care helps remove everyday worries, allowing you to relax and enjoy a comfortable home.
Specialised Care
About Specialised Care
Specialist care provides dedicated support for people with complex health conditions, enabling them to remain safely and comfortably at home. Our carers receive advanced training to deliver personalised care that maintains dignity and independence. We support individuals living with dementia, Parkinson’s, palliative care needs, post-stroke recovery, motor neurone disease, and other conditions. Our team understands the challenges each condition brings and uses proven approaches to reduce anxiety, maintain routines, and offer reassurance.
Specialist care often involves working closely with healthcare professionals to create a detailed, person-centred care plan that ensures consistency and safety. This service is about more than medical support — it’s about understanding each person and providing care that genuinely enhances their quality of life.
Companionship Care
About Companionship Care
Companionship care provides social and emotional support for those who may feel isolated or lonely. It focuses on building meaningful connections through regular, friendly visits.
Our companionship carers offer conversation, shared activities, and a reassuring presence. This might include enjoying a chat over a cup of tea, playing games, supporting hobbies, or accompanying you to the shops, park, or local clubs — all tailored to your interests. Beyond friendship, companionship care offers peace of mind by ensuring someone is checking in regularly and providing gentle support.
This service helps reduce loneliness, boosts wellbeing, and brings comfort, connection, and enjoyment to everyday life.
Appointments
About Appointments
Getting to and from appointments can be difficult if you don’t drive or prefer extra support. Our carers provide safe, reliable assistance to help you attend appointments with confidence. We can arrange transport, drive you, or accompany you by taxi or public transport. Your carer will ensure you arrive on time, wait with you, join the appointment if you wish, help with questions, and make sure you return home safely and comfortably.
This support isn’t limited to medical visits — we can also accompany you to the hairdresser, bank, social clubs, or to see friends. Having a familiar face by your side makes every outing easier and more enjoyable.
Visits from as little as 30 minutes to overnight stays
Meet Benish, Care Manager at Lakeshore Care
As Care Manager at Lakeshore Care, Benish oversees care planning, staff coordination, client assessments, and maintaining high standards of care.
Benish is passionate about ensuring clients feel safe, respected, and supported to remain independent within their own homes while delivering compassionate and reliable care to families.
Benish holds NVQ Level 2, 3, 4 and 5 qualifications, reflecting her commitment to professional development and delivering high-quality care.
Her strong leadership, attention to detail, and person-centred approach help create a positive and reassuring experience for both clients and their loved ones.
Meet Zoe, Office Manager at Lakeshore Care
As Office Manager at Lakeshore Care, Zoe supports the smooth day-to-day running of the service, including staff rotas, invoicing, and general administration, helping to ensure everything runs efficiently and reliably.
Zoe works closely with both our clients and care team to coordinate care and ensure visits are delivered consistently and on time. She is always happy to help with any questions or concerns, and takes pride in being approachable, organised, and ensuring communication is clear and supportive.
Zoe is dedicated to creating a positive experience for both staff and service users, ensuring everyone feels valued and well supported. She is proud to work in a role where she can help create a caring and reliable service for others.
Trusted Local Partners
Trusted Local Podiatrist: Ashley Hall BSc (Hons) MRCPod
A HCPC-registered Podiatrist with 13 years of experience working in both the NHS and private practice. Providing Chiropody and Podiatry services either through home visits or our clinic based in Sutton, offering a wide range of treatments including nail cutting, hard skin and corn removal, and verrucae treatment. (Home visit appointments are available by telephone booking only.)
To book an appointment, please contact the Chiltern Health Centre or visit the website for more details.
Phone: 020 8661 1613
Trusted Local Mobile Hairdresser – Christina
Mobile hairdressing in the comfort of your own home. With over 25 years in the hairdressing industry. Ladies’ hairdressing specialising in cutting, styling, shampoo and set (portable hood dryer) colouring and more. Excellent quality hair products used for every client. I gained my NVQ and World Federation Certification in a top London training school.
Mobile number: 07823478238
Email: eliaschristina73@gmail.com
Leightons Opticians & Hearing Care – Sutton
Leightons Sutton has been part of the high street for over 16 years, caring for patients and families for more than five decades. With trusted local links and advanced technology, we provide high-quality, personal eye and hearing care.
Phone: 020 8642 2798
Email: sutton@leightons.co.uk
Surrey Physio
Surrey Physio is a leading physiotherapy clinic and sports injury clinic. We pride ourselves on high quality, personalised treatments at affordable prices, and we also offer convenient home visits.
Phone: 020 8685 6930
Email: info@surreyphysio.co.uk
Mulgrave Road Pharmacy
We provide a full range of NHS and Private pharmacy services including one off and repeat prescriptions, private prescriptions and more.
Phone: 0208 643 3388
Email: info@mulgraveroadpharmacy.co.uk
Love Teeth Dental Sutton
Visit Love Teeth Dental in Sutton for comprehensive care including
Invisalign, veneers, hygiene, and more – all tailored to your needs.
Phone: 020 8337 0629
Conways Opticians
Our Sutton opticians are dedicated to providing thorough eye examinations
and tailored solutions. With state-of-the-art equipment and the latest
designer frames, we make sure your eye test in Sutton is a comfortable and
reassuring experience.
Phone: 020 3907 3222
Email: sutton@conwaysopticians.com
Coopers Pharmacy
Based in Sutton, we provide a full range of NHS and Private pharmacy
services including one off and repeat prescriptions, private prescriptions
and more.
Phone: 020 8642 7299
Trinity Medical GP Clinic
Trinity Medical GP Clinic is a private GP practice based in Carshalton,
offering same-day appointments, extended consultations, and home visits to
patients across Carshalton, Sutton, and the surrounding areas. Led by Dr
Maria Carrasco, who brings over 25 years of NHS general practice experience,
the clinic is dedicated to providing personalised, unhurried care built on
trust and long-term doctor-patient relationships. Trinity Medical GP Clinic
is registered with the Care Quality Commission and offers a wide range of
services including general GP consultations, chronic disease management,
clinical services and much more.
Phone: 020 3137 8287